Refund policy

Refund Policy – Unique Food Machinery Ltd

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At Unique Food Machinery Ltd, we are committed to ensuring our customers are fully satisfied with their purchases. If for any reason you are not completely happy with your order, our refund policy below explains your rights and how to return products.

1. Returns Eligibility

  • Items must be returned within 14 days of delivery.

  • Products must be unused, undamaged, and in their original packaging (including all accessories, manuals, and parts).

  • Items that are custom-built or made to order are non-refundable unless found to be faulty or defective.

  • We cannot accept returns for used or installed equipment unless it is faulty.

2. Return Process

  • Contact us at sales@uniquefoodmachinery.co.uk or +44 (0)1274 306040 to request a return authorisation.

  • Please provide your order number, proof of purchase, and reason for return.

  • Once your return is approved, you will be provided with the return address and instructions.

  • Customers are responsible for arranging and paying for return shipping unless the item is faulty or incorrect.

3. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be issued to your original method of payment within 7–10 working days.

  • Shipping costs are non-refundable unless the return is due to an error on our part (e.g. incorrect or faulty item sent).

4. Faulty or Damaged Items

  • If your order arrives damaged or is faulty, please contact us within 48 hours of delivery.

  • We may request photographic evidence of the damage to process your claim.

  • We will arrange for a replacement, repair, or full refund at no additional cost to you.

5. Exchanges

  • We only replace items if they are defective or damaged.

  • If you need to exchange an item, contact us at sales@uniquefoodmachinery.co.uk to arrange the exchange.

6. Contact Us

If you have any questions about our Refund Policy, please contact us at:
Unique Food Machinery Ltd
📍Unit 1 Grabvy Works
Stanley Road, Bradford
BD2 1AS
📧 sales@uniquefoodmachinery.co.uk
📞 +44 (0)1274 306040